Privacy policy

The Studio Collection respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how The Studio Collection collects, uses, stores and protects personal information when you visit our website, subscribe to our newsletter or otherwise interact with us.

1. About The Studio Collection

Business Name: The Studio Collection
ABN: 31 432 454 649
Address: Shop 1, 389 Bong Bong Street, Bowral NSW, Australia
Phone: 0494 792 337‬
Email: stephanie@thestudiocollection.com.au
Website: www.thestudiocollection.com.au

For the purposes of this Privacy Policy, "The Studio Collection", "we", "us" and "our" refer to The Studio Collection.

2. What Personal Information We Collect

The type of personal information we collect depends on how you interact with us.

This may include:

your name;
email address;
telephone number, where provided;
information you provide when contacting us;
information provided when subscribing to our newsletter;
information about your interactions with our website; and
technical information such as your IP address, browser type, device information and website usage information, where collected through cookies or similar technologies.

We do not intentionally collect sensitive personal information through this website.

3. How We Collect Personal Information

We may collect personal information when you:

subscribe to our newsletter;
contact us by email or telephone;
visit or interact with our website;
voluntarily provide information to us for a particular purpose; or
otherwise communicate with The Studio Collection.

We may also receive limited technical information automatically through our website and the services used to operate it.

4. Newsletter

If you choose to subscribe to The Studio Collection newsletter, we will collect the information required to send you our email communications, which may include your name and email address.

Our newsletter may include information about new collections, products, events, promotions, store updates and other information relating to The Studio Collection.

We use Mailchimp as our email marketing service provider.

By subscribing to our newsletter, you acknowledge that your information may be transferred to and processed by Mailchimp outside Australia.

You can unsubscribe from our marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

We will process unsubscribe requests within a reasonable period.

5. How We Use Personal Information

We may use personal information for purposes including:

providing and operating our website;
responding to enquiries and communications;
managing newsletter subscriptions;
sending newsletters and other marketing communications where permitted;
understanding how visitors use our website;
improving our website, services and customer experience;
maintaining the security and functionality of our website;
complying with legal and regulatory obligations; and
other purposes that are reasonably related to the purpose for which the information was collected.

We will not use personal information for unrelated purposes unless permitted or required by law or where you have otherwise consented.

6. Disclosure of Personal Information

We may disclose personal information to third-party service providers that help us operate our business and website.

These may include providers of:

website hosting and website functionality;
email marketing and newsletter services;
analytics and website performance services;
technical and security services; and
other services reasonably required to operate our website and business.

Our website is operated using Shopify, and our newsletter is managed using Mailchimp.

We do not sell your personal information.

We may also disclose personal information where required or authorised by law, or where reasonably necessary to protect our rights, property or the safety of our customers or others.

7. Overseas Disclosure

Some of the third-party service providers we use may process or store personal information outside Australia.

In particular, information collected through our newsletter may be processed by Mailchimp in the United States and other countries where Mailchimp or its service providers operate.

Other service providers used by our website may also process information outside Australia.

Where required by applicable privacy law, we take reasonable steps to ensure that overseas recipients handle personal information appropriately.

8. Cookies and Website Technologies

Our website is hosted on Shopify.

Like many websites, our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve the website experience.

Some cookies may be placed or managed by third-party service providers used by Shopify or by The Studio Collection.

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

As additional analytics, advertising or social media services are introduced to the website, this Privacy Policy may be updated to reflect their use.

9. Shopify

The Studio Collection uses Shopify to host and operate this website.

Shopify may collect and process certain information about visitors and users as part of providing its platform and related services.

Information handled by Shopify is also subject to Shopify's own privacy practices.

For more information, please refer to Shopify's Privacy Policy.

10. Mailchimp

The Studio Collection uses Mailchimp to manage newsletter subscriptions and send email marketing communications.

Mailchimp may process personal information on our behalf and may transfer or process information outside Australia.

Mailchimp's own privacy practices and data processing terms also apply to its handling of personal information.

11. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

12. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, comply with legal obligations or resolve disputes.

When personal information is no longer reasonably required, we may securely delete or de-identify it, subject to any legal or operational requirements to retain it.

13. Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact:

Email: stephanie@thestudiocollection.com.au
Phone: 0410 422 508

We will respond to requests within a reasonable period and in accordance with applicable privacy laws.

14. Marketing Preferences

You can choose not to receive marketing communications from The Studio Collection at any time.

For email communications, you can use the unsubscribe link included in our emails or contact us directly.

We will provide a simple means of opting out of direct marketing and will respect requests to stop receiving marketing communications.

15. Privacy Complaints

If you believe that The Studio Collection has mishandled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

Privacy complaints can be made by contacting:

The Studio Collection
Shop 1, 389 Bong Bong Street
Bowral NSW, Australia

Email: stephanie@thestudiocollection.com.au
Phone: 0410 422 508

We will consider your complaint and respond within a reasonable period.

If your complaint is not resolved, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

16. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms or other services.

We are not responsible for the privacy practices, security or content of third-party websites or services.

Your use of a third-party website or service is subject to that provider's own privacy policy and terms.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal obligations.

The updated version will be published on this page with the revised "Last updated" date.

We recommend checking this page periodically for any changes.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us: